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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
28 Day No Quibble Returns
We hope you are pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition and return it to us within 14 days. The item should be in perfect condition and complete with the original packaging. We will be happy to exchange the item if you wish or refund you the original price paid. This does not affect your statutory rights.
• Package up the item with its original packaging.
• Send the item back to Ride and Stride by a method arranged by yourself. We recommend that you obtain proof of posting.
Due to Health and Safety regulations plus the potential hygiene issues associated with the inspection and handling of Footwear and Horse Clothing, we are unable to handle and inspect any items returned to us unless they are clean and dry (Health and Safety Act 1974).
Guarantee
Products are guaranteed for 12 months with a manufacturers guarantee, valid from the date of receipt and providing they are used in accordance with the manufacturers recommendations (fair wear and tear). In the event of any dispute or uncertainty about the validity of the item for replacement or refund under the guarantee,Ride and stride reserve the right to return the item to the manufacturer for their own assessment and feedback. Please allow up to 30 days for an exchange or refund in such instances. This is an addition to your statutory rights.
Brand:Acavallo
Code:HH8419